Home > United Kingdom > England > Birmingham > Britannia Hotel Birmingham
New St, Birmingham, Birmingham, B2 4, Uk

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Description: The Britannia Hotel in Birmingham provides the ideal location for conference/private functions for up to 200 guests. The 9th floor of the hotel is devoted to conferences and banquets, with outstanding panoramic views over the city.

The hotel entrance has revolving doors, but these can be opened for guests with mobility problems. There is a steep ramp to the reception area. The hotel has 2 designated accessible rooms (with suitable bathrooms) available. Restaurants and bars at the hotel are accessed by lift. Full room service is available.

Overview: Maintaining elements of its original architecture and traditional style, this superbly situated hotel is at the city’s heart, a short walk from The Bullring with over 140 shops alone.

Surrounded by major stores, designer shops, jewellery markets and shopping centres, the Britannia Hotel Birmingham offers suitably equipped en suite rooms for guests of all types. Bar and restaurant facilities are available within the hotel serving a selection of hot and cold snacks.

You’ll be within easy access of the motorway networks, NEC, International Convention Centre and the National Indoor Arena. For guests travelling by train, New Street Station (with an NCP car park) is opposite the hotel and Snow Hill and Moor Street Railway stations are only a few minutes’ walk away. You’ll also find entertainment centres at Broad Street and Brindley place within a 10-minute walk.

Rooms: Single Room -

Double Room -

Twin Room -

Single Room (BB) -

Double Room (BB) -

Twin Room (BB) -

Double Room (Free Bottle of Wine) - This rate includes a complimentary bottle of house wine (1 bottle per room, per stay), valid from 22 June to 31 August.

Double Room (10% Discount July & August) - A 10% discount is included in the rate.

Dining: The hotel restaurant has an open-plan kitchen allowing you to view the chef prepare your meal. There are separate fixed price and vegetarian menus. The Big Britannia Breakfast, with a varied selection of hot and cold dishes, is a super value start to the day.

Harvey’s is the hotel’s warm and intimate bar. Popular with the local business community, Harvey’s serves bar snacks and a good range of beers, wines and spirits.

Check-in: 14:00

Check-out: 11:00

Cancellation Policy: Cancellation Policy: If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.

Children and Extra Bed Policy: All children are welcome.
All children under 11 years stay free of charge when using existing bedding.
All children under 3 years stay free of charge for cots.
All older children or adults are charged GBP 20.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.

Deposit Policy: No deposit will be charged.

VAT and city/tourist taxes: VAT is included.
Service charge is included.
City/tourist tax is not applicable.

Internet: Wireless internet is available in the business centre and is free of charge.

Meal Plan: Breakfast is included in the room rate.

Parking: No parking available.

Pets: Pets are allowed on request. Charges may be applicable.

The hotel reserves the right to pre-authorise credit cards prior to arrival.

Transportation: By Car:
From the M6:
- Leave the M6 at junction 6 and follow the signs to the city centre.
- At the 'Motorway End' sign, take the left slip road to ring road east.
- At the roundabout (with the fire station on the left), take the 1st left and get into the right-hand lane.
- Under the underpass to St Martins Circus, stay to the right and take the 1st left round the Rotunda into New Street.
- The hotel is located on the right-hand side (main entrance is in Union Passageway).

From the M5:
- Leave at junction 3 and follow the signs to the city centre.
- At the ICC complex, follow the signs to New Street Station.
- Go around Paradise Circus, down Suffolk Street Queensway to Holloway Circus roundabout.
- Turn left into Smallbrook Queensway, past New Street Station on the left.
- Take the next left round the Rotunda into New Street.
- The hotel is located on the right-hand side (main entrance in Union Passageway).

Facilities: Restaurant, Bar, 24-Hour Front Desk, Non-Smoking Rooms

Services: Internet Services, Wi-Fi/Wireless LAN, Free Wi-Fi Internet Access Included

Description: Other amenities/services: Conference room capacity: 180pax. Rooms with tea/coffee maker. 4 suites, elevator, 24-hour room service, coffee shop, business center.
The Britannia Birmingham is a first-class hotel located 15 miles from Birmingham Airport and 30 miles from the East Midlands Airport. This hotel is a smart refurbished property in the heart of Birmingham surrounded by major stores, designer shops, jewelry markets and shopping centers. Birmingham's famous Chinese and Balti restaurants are a short walking distance, as are the cultural and civic centers. Nightlife and entertainment are literally on the doorstep. New Street train station is opposite, with quick access to the National Exhibition Center and the main line networks. If you want to be right on the spot, there is no better hotel than Britannia Birmingham. The hotel's restaurant and bar offer a range of hot and cold food. The 9th floor of the hotel is devoted to conferences and banquets with outstanding panoramic views over the city. The restaurant has an open plan kitchen allowing you to view the chef prepare your meal. There are separate Fixed Price and Vegetarian menus. The Big Britannia Breakfast, with an extensive selection of hot and cold dishes, makes a super value start to the day. Relax at our warm and intimate bar. Popular with the local business community, Harvey's serves bar snacks and a good range of beers, wines and spirits. The hotel is minutes to shopping and entertainment.
This 10-storey hotel comprises a total of 193 rooms and facilities include a foyer with friendly staff, an in-house bar and a restaurant with a non-smoking area offering a selection of culinary delights.
A hotel in the heart of Birmingham surrounded by major stores; designer shops; jewellery markets and shopping centres. The hotel’s restaurant and bar offer a range of hot and cold food.

Facilities: Non Smoking Rooms, CONFERENCE ROOM, Handicaps, PARKING, Bar, Restaurant, tv in rooms, AIR CONDITIONING, Central Location, Luggage room, Non-smoking rooms, Restaurant(s)

Room Facilities: Hair dryer, Mini-Bar / Fridge, Local TV, Telephone, Private bathroom / Shower, T.V., Hairdryer, Trouser Press

Description: The Britannia Birmingham is a first-class hotel located 15 miles from Birmingham Airport and 30 miles from the East Midlands Airport. This hotel is a smart refurbished property in the heart of Birmingham surrounded by major stores, designer shops, jewelry markets and shopping centers. Birmingham's famous Chinese and Balti restaurants are a short walking distance, as are the cultural and civic centers. Nightlife and entertainment are literally on the doorstep. New Street train station is opposite, with quick access to the National Exhibition Center and the main line networks. If you want to be right on the spot, there is no better hotel than Britannia Birmingham.
The hotel's restaurant and bar offer a range of hot and cold food. The 9th floor of the hotel is devoted to conferences and banquets with outstanding panoramic views over the city. The restaurant has an open plan kitchen allowing you to view the chef prepare your meal. There are separate Fixed Price and Vegetarian menus. The Big Britannia Breakfast, with an extensive selection of hot and cold dishes, makes a super value start to the day. Relax at our warm and intimate bar. Popular with the local business community, Harvey's serves bar snacks and a good range of beers, wines and spirits. The hotel is minutes to shopping and entertainment.

Overview: Check In Time - 2.30 PM
Check Out Time - 11:00 AM

Location Description: CITY CENTER

Rooms: Standard twin/double room-One double bed or two twin beds. TV. Coffee/tea maker. Hair dryer. Trouser press.

Standard Single-One twin bed. TV. Coffee/tea maker. Hair dryer. Trouser press.

Check-in: 2:00 AM

Check-out: 11:00 AM

Transportation: From Birmingham Airport:
Train fare is GBP 15.

Attractions: -Cadbury's World 3 Miles / 5 Kilometers
-Millennium Point 2 Miles / 3 Kilometers
-Drayton Manor 25 Miles / 40 Kilometers
-Sealife Center 1 Mile / 2 Kilometers

Facilities: Children Stay Free - 16 Years and Under, Wake Up Service, Bar/Lounge, Restaurant(s), Meeting room (small groups), Garden

Room Facilities: Welcome amenities, Direct-dial phone, Trouser press, Iron/ironing board (on request, Wake-up calls, Television, Coffee/tea maker, Hair dryer, Private bathroom

Description: A hotel in the heart of Birmingham surrounded by major stores, designer shops, jewellery markets and shopping centres.Offering 195 bedrooms, all en-suite with TV, telephone, teacoffee making facilities, trouser press and hairdryer. The Britannia Hotel Birmingham provides the ideal location whether you are here for leisure or business purposes. Bar and restaurant facilities are available within the hotel serving a selection of hot and cold snacks.Maintaining most of its original architecture and traditional style, the Britannia Hotel Birmingham is situated in a prime location within the heart of the city and is within walking distance of major stores and shopping centres including The Bullring centre with over 140 shops alone. You will find entertainment centres at Broad Street and Brindley place within a 10-minute walk from the Britannia hotel and within a lovely canal-side setting.Being centrally located at the Britannia Hotel Birmingham, you will be within easy access of the motorway networks, NEC, International Convention Centre and the National Indoor Arena. For guests travelling by train, New Street Station is opposite the hotel and Snow Hill and Moor Street Railway stations are only a few minutes walk away.The Britannia Hotel in Birmingham provides the ideal location for Conferenceprivate functions from 2 200 guests.

Transportation: From M6: Junction 6, follow City Centre signs, follow signs to New Street Train Station then take second left into New Street, Britannia Hotel is located 150 yards on the right hand side. For the NCP car park continue down New Street follow one way system to the left at Traffic Lights, NCP is 100 yards on the left hand side. By Rail alight at Birmingham New Street take escalator to Pallasades shopping centre turn left at the top, continue through the shopping centre, down the Ramp past Mcdonalds and Hotel is 20 yards on your right.

Facilities: Restaurant, TV, Pets Allowed, En Suite, Bar Snacks, Pub, Telephone, Trouser Press, Tea & Coffee Making Facilities, Hairdryer, Family Rooms inc. Cot, Elevator, Non-smoking Rooms, Laundry Service

Description: General Information:A hotel in the heart of Birmingham surrounded by major stores, designer shops, jewellery markets and shopping centres. The hotel’s restaurant and bar offer a range of hot and cold food. Whether you need to be in Birmingham for business or pleasure, the Britannia Hotel Birmingham is the place to stay.Location:Maintaining most of its original architecture and traditional style, the Britannia Hotel is situated in the heart of Birmingham's fashionable shopping district with the magnificent Birmingham Bull Ring shopping centre and designer stores on the doorstep. Area:Birmingham’s famous Chinese and Balti restaurants are a short walking distance, as are the cultural and civic centres, including the Birmingham Wheel. Nightlife and entertainment are literally on the doorstep. The New Street train station is opposite, with quick access to the National Exhibition Centre and the main line networks. If you want to be right on the spot, there is no better hotel than Britannia Birmingham. Recreation:The hotel’s restaurant and bar offer a range of hot and cold food. The ninth floor of the hotel is devoted to conferences and banquets with outstanding panoramic views over the city. The restaurant has an open-plan kitchen allowing you to view the chef prepare your meal.Rooms:Britannia Hotel Birmingham offers 195 en-suite bedrooms accessorized with a TV, telephone, tea/coffee-making facilities, a trouser press and a hair dryer.

Overview: A hotel in the heart of Birmingham surrounded by major stores, designer shops, jewellery markets and shopping centres.Whether you need to be in Birmingham for business or pleasure the Britannia Hotel Birmingham is the place to stay.

Facilities: Bar, Restaurant(s), Conference room(s), Internet Access

Room Facilities: T.V., Hairdryer, Trouser Press, Telephone

Description: A hotel in the heart of Birmingham surrounded by major stores, designer shops, jewellery markets and shopping centres.

The hotel’s restaurant and bar offer a range of hot and cold food. The 9th floor of the hotel is devoted to conferences and banquets with outstanding panoramic views over the city.

Birmingham’s famous Chinese and Balti restaurants are a short walking distance, as are the cultural and civic centres, including the Birmingham Wheel. Nightlife and entertainment are literally on the doorstep.

Rooms: Standard Single Room - Standard ensuite room with a single bed in a room.
Rooms with disabled facilities are on request basis and are subject to availability.
Standard Double Room - Standard ensuite room with a double bed in a room.
Rooms with disabled facilities are on request basis and are subject to availability.
Standard Twin Room - Standard ensuite room with 2 single beds in a room.
Rooms with disabled facilities are on request basis and are subject to availability.

Check-in: 2:00 PM

Check-out: 11:00 AM

Child Policy: Children aged 12 and under stay free in a room with paying adults.

Transportation: New Street train station is opposite, with quick access to the National Exhibition Centre and the main line networks. If you want to be right on the spot, there is no better hotel than Britannia Birmingham.

Car Parking: Hotel does not have a car park.

Facilities: 24h Room Service, Bar, Bar / Lounge, Disabled Facilities, Faxing Facilities, Guest Laundry, Lift, Meeting / Banquet Facilities, Pets Allowed, Restaurant, Safe Deposit Box, Wireless Internet Access

Room Facilities: Colour Television, Ensuite (Private Bathroom), Hairdryer, Laundry Service, Non Smoking Rooms, Room Service, Safe Deposit Box, Tea / coffee making facilities, Telephone, Wireless Internet Access

Description: This hotel is located in the hub of the shopping and banking area in the heart of Birmingham city centre. The nightlife is on your doorstep and the International Convention Centre is only a short walk away. The hotel is 300 yards from New Street Train Station giving easy access to the NEC and Airport Shuttle. All rooms are well equipped. The Conference Room on the 9th floor gives panoramic views of Birmingham skyline. A range of meeting rooms caters for up to 200 people. we change the terms and conditions for Britannia Hotel Birmingham from 27th September 2008 till 2nd October 2008.All bookings need to be prepaid over these dates, and any cancellation after 26th August 2008 will charged at 100PCT of the total booking.

Overview: This hotel is located in the hub of the shopping and banking area in the heart of Birmingham city centre. The nightlife is on your doorstep and the International

Rooms: Standard Room(Standard Room)-Standard Rooms consist of one or more rooms of the following types: Single Bed with bathroom, Twin Beds with bathroom, Triple Room with bathroom

Cancellation Policy: Subject to the discretion of the hotel, the credit card provided may be charged if the reservation is canceled after the cancellation deadline has passed or if the guest fails to arrive. The cancellation policy will appear after selecting rate rules.

Facilities: TV, Television with Cable, Telephone, Security, Smoke Detectors, Wake-up Service, 220 AC, Air Conditioned, Bar/Lounge, Conference Facilities, Coffee Maker in Room, Currency Exchange, Doctor on Call, Elevators, Express Checkout, FAX, Hairdryers Available, Iron, Guest Laundromat, Lounge, Free Newspaper, Pets Allowed, Radio, 24 Hour Room Service, Safe Deposit Box

Category: Hotel

Description: The Britannia Hotel in Birmingham provides the ideal location for conference/private functions for up to 200 guests. The 9th floor of the hotel is devoted to conferences and banquets, with outstanding panoramic views over the city. The hotel entrance has revolving doors, but these can be opened for guests with mobility problems. There is a steep ramp to the reception area. The hotel has 2 designated accessible rooms (with suitable bathrooms) available. Restaurants and bars at the hotel are accessed by lift. Full room service is available.

Overview: Maintaining elements of its original architecture and traditional style, this superbly situated hotel is at the city’s heart, a short walk from The Bullring with over 140 shops alone. Surrounded by major stores, designer shops, jewellery markets and shopping centres, the Britannia Hotel Birmingham offers suitably equipped en suite rooms for guests of all types. Bar and restaurant facilities are available within the hotel serving a selection of hot and cold snacks. You’ll be within easy access of the motorway networks, NEC, International Convention Centre and the National Indoor Arena. For guests travelling by train, New Street Station (with an NCP car park) is opposite the hotel and Snow Hill and Moor Street Railway stations are only a few minutes’ walk away. You’ll also find entertainment centres at Broad Street and Brindley place within a 10-minute walk.

Facilities: 24 hour Front Desk, Internet services, Bar, Non Smoking Rooms, Restaurant

Description: This hotel is located in the hub of the shopping and banking area in the heart of Birmingham city centre. The nightlife is on your doorstep and the International Convention Centre is only a short walk away. The hotel is 300 yards from New Street Train Station giving easy access to the NEC and Airport Shuttle.

All rooms are well equipped. The Conference Room on the 9th floor gives panoramic views of Birmingham skyline. A range of meeting rooms caters for up to 200 people.

we change the terms and conditions for Britannia Hotel Birmingham from 27th September 2008 till 2nd October 2008.All bookings need to be prepaid over these dates, and any cancellation after 26th August 2008 will charged at 100PCT of the total booking.

Location Description: Birmingham City Centre.

Cancellation Policy: Subject to the discretion of the hotel, the credit card provided may be charged if the reservation is canceled after the cancellation deadline has passed or if the guest fails to arrive. The cancellation policy will appear after selecting rate rules.

Facilities: 220 AC, Bar/Lounge, Conference Facilities, Currency Exchange, Doctor on Call, Elevators, Express Checkout, FAX, Guest Laundromat, Lounge, 24 Hour Room Service, Safe Deposit Box, Security

Room Facilities: Air Conditioned, Coffee Maker in Room, Hairdryers Available, Iron, Free Newspaper, Pets Allowed, Radio, Smoke Detectors, Telephone, TV, Television with Cable, Wake-up Service

Description: This property with comfortable accommodation is an ideal place for business or leisure travellers and for those planning for a holiday in Birmingham. Situated in the heart of Birmingham, the Britannia Hotel is surrounded by major stores, designer shops, jewellery markets as well as shopping centres. The hotel is just a 10-minute walk from the entertainment centres such as Broad Street and Brindley. Beautifully decorated, the hotel's rooms are comfortable and well-equipped with an array of modern amenities to cater the changing needs of the guests. The onsite Jennys Restaurant offers traditional style cuisine, to suit all tastes in a relaxed setting. You can also relax with a fine drink after a busy day in the warm and intimate atmosphere of the Harveys Bar. The Britannia Hotel also provides an ideal venue for organising business conferences and private functions. During leisure, you can either browse the net or explore the city's attractions.

Additional Information:
  • 20 km to the Airport
Facilities: Cocktail bar, Conference facilities, Internet access, Lobby, Restaurant, Room service

Room Facilities: Hairdryer, Private bathroom / Ensuite, Radio, Telephone, Television

Description: This hotel is located in the hub of the shopping and banking area in the heart of Birmingham city centre. The nightlife is on your doorstep and the International Convention Centre is only a short walk away. All rooms are well equipped. The Conference Room on the 9th floor gives panoramic views of Birmingham skyline. we change the terms and conditions for Britannia Hotel Birmingham from 27th September 2008 till 2nd October 2008. All bookings need to be prepaid over these dates, and any cancellation after 26th August 2008 will charged at 100PCT of the total booking.

Location Description: Birmingham City Centre.

Services: All of the guest rooms are comfortable and nicely equipped to give a feeling of being home while away from home. The hotel also has a variety of facilities and services that are sure to meet the needs of both business and leisure travellers.

Facilities: Currency Exchange, Safe Deposit Box, Coffee Maker, Room Service (24 Hours), Air Conditioned, Wake-up Service, Hairdryer, Fax (For Guests), Elevators, Laundry Room, Iron/Ironing Board, Pets Allowed, Complimentary Newspaper, Telephone, Cable/Satellite TV, Smoke Alarm in Rooms, Meeting Facilities

Category: Hotel

Description: Britannia Hotel Birmingham is in the heart of the city surrounded by major stores, designer shops, jewellery markets, and shopping centres. The hotel's restaurant and bar offer a range of hot and cold dishes, while the 9th floor of the hotel is devoted to conferences and banquets with outstanding panoramic views over the city. New Street train station is opposite the premises, and there is quick access to the National Exhibition Centre and the main train networks. If you want to be right on the spot, there is no better hotel than Britannia Birmingham. Wi-Fi Internet access is available in the bar area of the hotel.

Cancellation Policy: IF YOU FAIL TO CANCEL 24HRS PRIOR TO ARRIVAL A CHARGE OF 1 NIGHTS ACCOMODATION WILL BE CHARGES TO YOUR CREDIT CARD

Facilities: Lift/elevator, Access for disabled, Pets accepted, Credit card accepted, Bar, Restaurant, Front desk - safety deposit box, Front desk - 24 hour, Front desk - fax service, Newspapers, City guide, City maps, Tourist information, Luggage room, Conference room, Meeting room, Heating, Hairdryer in room, Direct dial phone, Colour TV, Facilities for disabled people, Groups welcome, Congress facilities

Category: Superior Tourist Class Modern Hotel

Description: This hotel is ideal for those wishing to be in the very heart of Birmingham city centre. The hotel is a little tired looking but very clean and tidy.(GW 05/08)

Location Description: This is a centrally located hotel, it is right in the middle of Birmingham's shopping centre and just a stones throw away from New Street Station.

Exterior: A high rise building, which is very modern and fits in with its surroundings.

Lobby: The lobby is small and dark on a ground level.

Rooms: All of the bedrooms are small, with very little light because of the proximity of the surrounding buildings. However, they are well decorated and of fairly good standard.

Dining: The restaurant is on the top floor and is very bright and light. It offers a good view over the city centre. Snacks and light meals are served in the main bar.

Facilities: Small sized lobby, Earliest check-in at 14:30, 2 lifts, Room Service from 6:00 to 22:00, 9 floors

Room Facilities: Television, Radio, Direct dial phone, Hairdryer, Trouser press, Voltage 240v

Description: This hotel is ideal for those wishing to be in the very heart of Birmingham city centre. The hotel is a little tired looking but very clean and tidy.(BL 11/07) A high rise building, which is very modern and fits in with its surroundings. This is a centrally located hotel, it is right in the middle of Birmingham's shopping centre and just a stones throw from New Street Station.

Location Description: Birmingham City Centre.

Rooms: Guest Rooms
All of the bedrooms are small, with very little light because of the proximity of the surrounding buildings. However, they are well decorated and of fairly good standard.

Dining: The restaurant is on the top floor and is very bright and light. It offers a good view over the city centre. Snacks and light meals are served in the main bar.

Check-in: 2 PM

Check-out: 11 AM

Facilities: Elevators, 24 Hour Room Service

Description: A smart recently refurbished hotel in the heart of Birmingham surrounded by the major stores, designer shops, jewellery market and shopping arcades. The famous Chinese and Balti restaurants are a short walking distance, as are the cultural and civic centres. Nightlife and entertainment are on the doorstep. New Street main line station is opposite, with quick access to the National Exhibition Centre and the main line networks.

Facilities: Non smoking rooms, Hotel restaurant, Hotel bar, TV in room, Mini-bar, Hair dryer, Luggage room, Private bathrooms, Telephone in room

Description: The Britannia Hotel is perfectly located for both business and leisure guests to Birmingham.
All 195 rooms at the hotel are well-appointed with necessary amenities to ensure that each guest's satisfaction.
The hotel provides a warm and welcoming service of international standard.
To make your reservation at the Britannia Hotel via our secure online booking form, please submit your visit dates.

Description: Britannia Hotel Birmingham was built in 1953. The Britannia hotel Birmingham is ideal for those wishing to be in the very heart of Birmingham city centre. The Britannia hotel Birmingham is a little tired looking but very clean and tidy. The lobby is small and dark on a ground level.
A high ris...

Description: This 10-storey hotel comprises a total of 193 rooms and facilities include a foyer with friendly staff, an in-house bar and a restaurant with a non-smoking area offering a selection of culinary delights.

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1. From: G Wilson
 Date of Stay: March, 2007
 The hotel took some finding and the car parking was so far away.I even asked a policeman the directions and he remarked that this is one of the hardest hotels to find.Must admit that this was due to the pedestrian areas surrounding it. Definatly needs a makeover!! One saving grace was the breakfast and the staff in the restaurant who were great
 
2. From: MRS. GARDNER, Julie, United Kingdom
 Date of Stay: March, 2007
 Excellent price for a city centre hotel. Breakfast was also excellent.
 
3. From: David Skinner, United Kingdom
 Date of Stay: May, 2007
 I booked this hotel because of its city centre location. I found it shabby, decrepit, overpriced and in urgent need of refurbishment (or demolition?). The reception staff were surly and offhand. My room was dark and dingy; I had to completely strip and remake the bed before I could use it. Breakfast was OK but the cooked food was dried up from standing too long. I didn't eat any other meals in the hotel. I will definitely not stay there again.
 
4. From: John Wraith, United Kingdom
 Date of Stay: March, 2007
 A typical city centre hotel geared for the overnight stay but not much else
 
5. From: Johan Wallentin, United Kingdom
 Date of Stay: February, 2007
 Maybe the hotel would require some renovation. It was probably very good approx 15 - 20 years ago. Location is good.
 
6. From: Mohammed Shah, United Kingdom
 Date of Stay: September, 2006
 Excellent location - in the heart of the city centre
 
7. From: Philip Ward, United Kingdom
 Date of Stay: July, 2007
 Horrible room, very poor customer service by all except receptionist. Kitchen tried to charge me ?18 cash for my pre-paid breakfast, cleaners let themselves into my room at 8.30 am when I was still in bed, shawer flooded the bathroom due to faulty plumbing, no toiletries in bathroom. I am very disappointed by the standards of what should be a top class hotel. I have stayed in nicer youth hostels. I made my complaints clear to the receptionist while the manager was only feet away, yet he didnt respond in any way and faced away from me the whole time. Not good enough
 
8. From: Pauline Hamilton, United Kingdom
 Date of Stay: August, 2007
 Receptionist was not welcoming and queried our reservation. It took three phone calls to get a towel brought to the room. However I have to say the buffet beakfast was excellent.
 
9. From: Julius Meyer
 Date of Stay: March, 2007
 Hotel interior, furnishings and fittings are very dated and run down. When we arrived there, the computer system had failed and the hotel staff seemed unable to cope with the situation. When we were able to book in, they couldn't find our luggage that we checked in earlier- so that further delayed us. The hotel certainly was not the highlight of our stay in Birmingham.
 
10. From: Brian Dobson
 Date of Stay: March, 2007
 Given the price per night and the location, this represented excellent value for money. The breakfast was very good, but overall the ambience was a bit dark and forboding. On this sort of budget, you cant go wrong, if your spending any more, I would'nt bother.
 
11. From: Reviewer has requested to be kept anonymous.
 Date of Stay: February, 2007
 The hotel is in a convenient location - close to the station and shopping areas.
 
12. From: Reviewer has requested to be kept anonymous.
 Date of Stay: January, 2007
 Fairly basic but right in the centre, close to New St station and very good value.
 
             
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